Raymond J. Fisher Middle School

California Distinguished School

Insurance, Warranty & Repair Info

If your Chromebook needs to be repaired or replaced ~

  • Immediately report this to the front office and a school-issued loaner will be provided until the device is repaired or replaced.
Please NOTE:  Parents should first determine if the repair is a warranty issue for HP or an insurance claim with Worth Ave.
 

HP warranty repairs or replacement – step-by-step – click HERE!

Types of issues with your Chromebook covered by Factory Warranty for one year:
  • any mechanical failure of your device – covered by HP Warranty for 1st year
  • keyboard or screen issues not caused by accidental damage
  • any hardware related issues causing the Chromebook to not function properly
 
Worth Ave. Group repairs or replacement  – tips on filing a claim – click HERE!
 
Worth Ave. Group has taken over all repairs for GoCare policies!
 
 
 
 
 
 
 
Types of issues with your Chromebook covered by Worth Ave. Group Insurance for first year:
  • accidental damage or breakage
  • lost, stolen, etc.
 
Types of issues with your Chromebook covered by Worth Ave. Group Insurance for 2nd & 3rd year:
  • accidental damage or breakage
  • lost, stolen, etc.
  • AND mechanical failures/manufacturer defects

 

Worth Ave. Group Insurance Claims

 

 

 
All GoCare Policies purchased by parents during the 2016-17 school year have been converted to Worth Ave. Group Policies.
  • Parents can login to submit a claim - HERE
    • Login is the email address you used with GoCare
    • PW - click the Forgot Your Password link to retrieve your password

 

 
 
 
 
 
 
 
 
 
 
 

Warranty Information:Defective Chromebook Replacement

  • Within 30 days from purchase – Central Computers will replace the Chromebook

 

  • Warranty Repairs
    • Within 90 days from purchase
      • Option 1– Central Computers will send out the Chromebook to HP for warranty repair for you

        (turnaround time: approx. 20 days)

      • Option 2 – Contact HP directly and HP picks up directly from you

        (turnaround time: approx. 10 days)

    • After 90 days up to HP warranty period – Customer must contact HP directly and HP picks up directly from you (turnaround time: approx. 10 days)

 

 

 

To request an HP Warranty Repair direct to HP: (turnaround time: approx. 10 days)

  • Product number is: T4M32UT

 

https://support.hp.com/us-en/contact-hp/product/HP-Chromebook-14-G4/8326221/model/8326226?sku=T4M32UT

  1. Go to the link above and key in your serial number and click on “show options”.
  1. You will see the warranty status of your Chromebook.
  1. Choose either Chat or Call

     Option 1: Chat with HP Support

     Option 2: Call HP Support: Tel No. 1-800-334-5144 and choose Notebook, then Probook.