Insurance, Warranty & Repair Info
To purchase Insurance for your Chromebook go to:
If your Chromebook needs to be repaired or replaced
- Immediately report this to the front office and a school-issued loaner will be provided until the device is repaired or replaced.
- any mechanical failure of your device – covered by HP Warranty for 1st year
- keyboard or screen issues not caused by accidental damage
- any hardware related issues causing the Chromebook to not function properly
GoCare (Fortegra) Insurance repairs or replacement –(for policies purchased during 2016-17 school year)
Insurance coverage that was purchased through GoCare Insurance during the 2016-17 school year has changed to a new carrier. on August 22, 2017, parents should have received an email from Fortegra (Underwriter for GoCare Insurance) with instructions on how to make a claim for their device - Click HERE for a copy of that letter.
If you need to create a claim, you can do so at: http://www.4repairs.net, and provide your serial number. For claims-related questions, please contact our Claims Department at 800-867-2216.
Worth Ave. Insurance repairs or replacement
Central Computers : Defective Chromebook Replacement
- Within the first 30 days from purchase – Central Computers will replace the Chromebook
- After the first 30 days and before 60 days –
- Option 1– Central Computers will send out the Chromebook to HP for warranty repair for you (turnaround time: approx. 20 days)
- Option 2 – Contact HP directly and HP picks up directly from you (turnaround time: approx. 10 days)
- After 60 days up to HP 1-year warranty period – Customer must contact HP directly and HP picks up directly from you (turnaround time: approx. 10 days)
The 1-year HP warranty covers the device from the date of purchase - please keep your proof of purchase from Central Computers.
To request an HP Warranty Repair direct to HP: (turnaround time: approx. 10 days)
- Product number is: T4M32UT
- Go to the link above and key in your serial number and click on “show options”.
- You will see the warranty status of your Chromebook.
- Choose either Chat or Call
Option 1: Chat with HP Support
Option 2: Call HP Support: Tel No. 1-800-334-5144 and choose Notebook, then Probook.