Insurance, Warranty & Repair Info
CHROMEBOOK REPAIR PROCESS - Summer 2020
If your Chromebook breaks, or is not functioning properly during the school year, you may borrow a temporary loaner while yours is being repaired or replaced.
Before submitting a request for loaner, please determine whether your Chromebook repair is covered under manufacturer warranty, insurance policy, or is a repair that will need to paid for out of pocket.
Please read through the following information to guide you through the repair process and then submit your TEMPORARY LOANER REQUEST here:
MANUFACTURER DEFECT/MECHANICAL FAILURE - HP & Lenovo Warranty Repairs
Central Computers is now performing all Warranty Repairs!
For Lenovo laptops purchased after June 2020, please visit the Lenovo site to verify coverage: https://pcsupport.lenovo.com/us/en/warrantylookup#/
For HP Chromebooks purchased after August 2018, HP will cover any manufacturer defect or mechanical failure. Example: unresponsive trackpad, malfunctioning keyboard, etc. (Accidental damage or theft is NOT covered by the warranty.)
To verify that your device is still covered under warranty, visit the HP site and enter your device serial number: https://support.hp.com/us-en/checkwarranty
Once you've verified your warranty coverage, please contact Central Computers at 408-248-5888 to arrange for repair. They are currently offering curb-side drop-off.
ACCIDENTAL DAMAGE, LOSS, THEFT?
Expired Warranty coverage?
Do you have insurance?
If your Chromebook has been accidentally damaged (broken screen, water spilled, etc.), stolen or lost, or if your warranty coverage has expired, you may file a claim with School Device Coverage if you have a current policy.
To open a claim with School Device Coverage, visit https://schooldevicecoverage.com/
Once your claim has been approved, print out the confirmation email and drop it off with your device at
679 E. Brokaw Rd
San Jose, CA 95112
NO INSURANCE or WARRANTY COVERAGE?
Contact CompuPro Services for a quote on repair: 408-453-4513
Order a replacementChromebook from Central Computers:
To purchase an insurance policy, please visit School Device Coverage: https://schooldevicecoverage.com/signup