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Chromebook Repair Process

If you are having difficulty with your Chromebook, please try the following quick fixes:

  • Restart the Chromebook
    (turn it off and on by holding down the power button and the "refresh" button)
  • Reset the Chromebook to its original settings
    (sign out and then press CTRL + ALT + SHIFT + r)
    ** note: please reset the Chromebook at home where you will be able to join a wi-fi network. If you reset your device on campus, you will need to visit Chrome Depot to be reconnected to the wi-fi network

If these do not address the issue, you will need to have your Chromebook repaired. Please determine whether your Chromebook repair is covered under manufacturer warranty, insurance policy, or is a repair that will need to be paid for out of pocket. If you purchased your device after September 30th and would like to purchase insurance, please contact [email protected].  

If your Chromebook breaks, or is not functioning properly during the school year, you may borrow a temporary loaner while yours is being repaired or replaced.
Please read the titles below and click the title that best describes your situation. Remember to submit your request for a temporary loaner Chromebook if necessary.

Central Computers is certified to perform warranty repairs for manufacturer defects or mechanical failure (such as an unresponsive trackpad, malfunctioning keyboard, etc.). Accidental damage or theft is NOT covered by the warranty.

Please visit the Lenovo site to verify coverage. 

Once you’ve verified your warranty coverage, please stop by or contact Central Computers to arrange for warranty repairs. 

Central Computers
3777 Stevens Creek Blvd
Santa Clara, CA 95051
(408) 248-5888
 
If you prefer, you may work with Lenovo Warranty Support instead for direct manufacturer support.

If your Chromebook has been accidentally damaged (broken screen, water spilled, etc.), stolen or lost, or if your warranty coverage has expired, you may file a claim if you have a current policy. Visit School Device Coverage to open a claim.

Once your claim has been approved, print out the confirmation email and submit it with your broken Chromebook to Chrome Depot on Fisher's campus. Chrome Depot will return the device to your student once it has been repaired. Claims will be accepted up to 2 weeks before the last day of school. You may also bring it directly to CompuPro for repairs. 
Contact Central Computers for a quote on repair or another certified repair shop.
 
Central Computers
3777 Stevens Creek Blvd
Santa Clara, CA 95051
(408) 248-5888
 
Once your device has been repaired, please have your student stop by Chrome Depot to have their device checked for proper management access.