Chromebook Repair Process
If you are having difficulty with your Chromebook, please try the following quick fixes:
- Restart the Chromebook
(turn it off and on by holding down the power button and the "refresh" button) - Reset the Chromebook to its original settings
(sign out and then press CTRL + ALT + SHIFT + r)
** note: please reset the Chromebook at home where you will be able to join a wi-fi network. If you reset your device on campus, you will need to visit Chrome Depot to be reconnected to the wi-fi network
If these do not address the issue, you will need to have your Chromebook repaired. Please determine whether your Chromebook repair is covered under manufacturer warranty, insurance policy, or is a repair that will need to be paid for out of pocket. If you purchased your device after September 30th and would like to purchase insurance, please contact [email protected].
If your Chromebook breaks, or is not functioning properly during the school year, you may borrow a temporary loaner while yours is being repaired or replaced.
Please read the titles below and click the title that best describes your situation. Remember to submit your request for a temporary loaner Chromebook if necessary.
Warranty Repairs (Devices under one year old)
Central Computers is certified to perform warranty repairs for manufacturer defects or mechanical failure (such as an unresponsive trackpad, malfunctioning keyboard, etc.). Accidental damage or theft is NOT covered by the warranty.
Please visit the Lenovo site to verify coverage.
Once you’ve verified your warranty coverage, please stop by or contact Central Computers to arrange for warranty repairs.
3777 Stevens Creek Blvd
Expired Warranty Or Accidental Damage/Loss, But Have an Active Insurance Policy
If your Chromebook has been accidentally damaged (broken screen, water spilled, etc.), stolen or lost, or if your warranty coverage has expired, you may file a claim if you have a current policy. Visit School Device Coverage to open a claim.
Expired Warranty Or Accidental Damage/Loss, But Do Not Have Insurance
3777 Stevens Creek Blvd