Repair Process For 2021-2022 School Year
If your Chromebook breaks, or is not functioning properly during the school year, you may borrow a temporary loaner while yours is being repaired or replaced.
Before submitting a request for a loaner, please determine whether your Chromebook repair is covered under manufacturer warranty, insurance policy, or is a repair that will need to be paid for out of pocket. You may purchase Chromebook insurance if needed.
Please read the titles below and click the title that best describes your situation. Each situation is different, but once you click on a title you will find the necessary information to navigate the repair process. Remember to submit your request for a temporary loaner Chromebook if necessary.
Warranty Repairs (Lenovo devices under one year old)
Central Computers is performing all warranty repairs for manufacturer defect or mechanical failure (such as unresponsive trackpad, malfunctioning keyboard, etc.). Accidental damage or theft is NOT covered by the warranty.
Please visit the Lenovo site to verify coverage.
Once you've verified your warranty coverage, please contact Central Computers at 408-248-5888 to arrange for repair. They are currently offering curb-side drop-off.
Expired Warranty Or Accidental Damage/Loss, But Have Insurance
If your Chromebook has been accidentally damaged (broken screen, water spilled, etc.), stolen or lost, or if your warranty coverage has expired, you may file a claim with School Device Coverage if you have a current policy. Visit School Device Coverage to open a claim.
Expired Warranty Or Accidental Damage/Loss, But Do Not Have Insurance